Terms of Use & Conditions

The site www.teltonika.gr is the property of the company Auto Leaders This site is the online store for displaying and selling products via the I.nternet,
The base is in Thessaloniki, under the name Papoulakis Leonidas and Co. Ltd., 148 Vas. Olgas Street, 54645 Thessaloniki (Tax Identification Number: 802156108 – Tax Office Kalamaria Thessaloniki) tel. 2311 470490.

Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of our online store. Make sure that you agree to the following terms and conditions because any transaction you may have with us through the above website www.Autoleaders.gr is governed by the following terms and conditions and your transaction with us implies acceptance of these terms. Personal Data – Autoleaders | Vehicle Fleet Management | GPS Tracker Return Policy – Autoleaders | Vehicle Fleet Management | GPS Tracker Return Policy – Autoleaders | Vehicle Fleet Management | GPS Tracker .Terms of Use & Conditions

The Company reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store. Our Company undertakes the obligation to inform users of any modifications as well as any changes, through the website of this online store. It is clarified that the change of terms does not affect orders that you have already placed.

2. INFORMATION & PRODUCTS PROVIDED The Company is committed to the completeness and validity of the information provided on its website, both with regard to the existence of the essential characteristics described for each product it has, as well as the accuracy of the data concerning the Products and services provided by its online store, subject to any technical or typographical errors that have escaped attention or have arisen unintentionally or due to any interruptions in the operation of the website due to force majeure.

3. LIMITATION OF LIABILITY The Company guarantees timely notification of end consumers regarding their unavailability. Our online store is not responsible for any technical problems that may occur to users when they attempt to access the website and during this and are related to the operation or compatibility of their own infrastructure with the use of the website. The Company also has no responsibility for acts or omissions of third parties and in particular unauthorized interventions by third parties in products and/or services and/or information available through it.

4. INTELLECTUAL PROPERTY RIGHTS The website www.autoleaders.gr is the official website and all the content of the websites, posted by our Company, including images, graphics, photographs, drawings, texts, videos, services provided and products, constitute the intellectual property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions. The names, images, logos and distinctive features representing the Company and/or its online store and/or third parties contracted with them as well as their products or services, are exclusive trademarks and distinctive features of the Company and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.

5. USER OBLIGATIONS Users of the www.autoleaders.gr websites agree that they will not use them and our Company’s online store to send, publish, send by e-mail or transmit in other ways any Content that is unlawful, harmful, threatening, offensive, harassing, defamatory, vulgar, obscene, libelous, constitutes a violation of another’s privacy, shows empathy, or expresses racial, national or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with the law or contractual or managerial relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright or other third party proprietary rights, contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or impede the operation of any software or computer hardware, intentionally or unintentionally violates applicable Greek and EU legislation and its provisions, may harass third parties in any way and any content is used to collect or store users’ personal data.

6. SECURITY Autolleaders recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information related to your personal information and your transactions is secure and confidential. The security of our Online Store is achieved by the following methods: Customer Identification There are two codes used to identify you: the Login Code (e-mail or username) and the Personal Secret Security Code (password), which each time you enter them provide you with absolutely secure access to your personal information. You are given the opportunity to change your Personal Secret Security Code (password) and your e-mail address (e-mail) as often as you wish. The only one who has access to your information is you through the above codes and you are solely responsible for maintaining its confidentiality and concealing it from third parties. In case of loss or leakage, you must notify us immediately, otherwise the company’s online store is not responsible for the use of the secret code by an unauthorized person. We recommend, for security reasons, that you change your password at regular intervals and avoid using the same and easily detectable codes (e.g. date of birth). We also recommend that you use not only letters and numbers but also symbols and create passwords.

Ensuring the Confidentiality of the Transfer of Your Personal Data To ensure the confidentiality of the data transfer, we use the SSL-128bit encryption protocol. Automatic Logout If there is no activity, you will be automatically logged out of the members area of our online store. Controlled Access (firewall) Access to Autoleaders systems (servers) is controlled by a firewall, which allows the use of specific services by customers/users while prohibiting, at the same time, access to systems and databases with confidential data and information of the company. Encryption The teltonika.gr online store first decrypts the information it receives using the same key (which is predetermined when you start connecting to the service) and then processes it. Wherever you enter personal data on the site (password, addresses, phone numbers, credit cards, etc.) there is 128-bit SSL encryption. Encryption is essentially a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key. When ordering and provided that the user / customer has logged in with his username and personal code to the Company’s online store, all communication between your computer and the Company’s systems is first encrypted using a 128-bit key and then sent to the system The Company’s system first decrypts the information it receives using the same key (which is predetermined when you start connecting to the service) and then processes it. The Company’s systems send you information following the same encryption process.

Transaction Confidentiality Maintaining confidentiality is self-evident. The same basic principles that govern classic transactions apply in the case of e-commerce. All information transmitted by the user/member to the Company is confidential and it has taken all necessary measures to ensure that it is used only to the extent that this is deemed necessary in the context of the services provided. Some of the measures that have been taken are the following: Only authorized employees have access to your transaction information and only whenever this is necessary, e.g. to process your requests.

The Company does not disclose the details of customers and their transactions, unless it has written authorization from you or this is imposed by a court decision or decision of another public authority. In the event that the Company uses third parties to support its systems, it ensures confidentiality. You can request any information held about you as well as their correction in the event that you can document the existence of an error. For your own safety, you should also treat all information provided through the service as confidential and private and not disclose it to third parties.

7. PURCHASE OF PRODUCTS The Company makes every effort to provide high quality services. However, cases of errors in prices and secondary product features cannot be excluded and it cannot be guaranteed that there will be no interruptions to the website or “human” errors when updating / listing the price of a product. For the safety and efficiency of your purchases, we invite you to contact the Customer Service Department by phone or via the website’s email form before proceeding with your order, if you find that a product is offered at an unusually low or high price in relation to its market value. After placing your order, you will receive an automated email that will state the details of your order. From this point on, the contract between us is concluded.

Order processing: When your order has been received by a partner of our company who checks it for correctness. Picking status: Your order is in the process of collecting products in our warehouse. Billing: The products of the order have been collected and have been sent to your location. Canceled: Your order has been canceled following your request or the inability to contact you for confirmation. In the event that any pending issues arise with your order, you will be sent a corresponding e-mail and/or sms. Alternatively, we will contact you at the telephone numbers you have provided us with during registration or placing the order on our site. You must keep the e-mails we send you throughout the duration of our transaction. It is your obligation, in the event that you do not receive the relevant e-mails, in accordance with the general terms and conditions governing our transactions, to inform us without delay. We will ship your products as soon as possible

RETURN POLICY The customer unconditionally accepts all of the following Terms before proceeding with any order. 1. The customer is obliged upon receipt to check the products to confirm the absence of external, aesthetic defects. In the event that there are any, he is entitled to reject the receipt of the item and return it to the distributor, otherwise to report the existence of aesthetic defects within 24 hours from the date of receipt.

2, RETURN OF PRODUCTS. The consumer has the right of withdrawal as provided for by law LAW 2251/1994 (Government Gazette 191 A / 16 November 1994) for distance contracts and sales. without stating the reasons and without any charge beyond those provided for in article 3i paragraph 2 and article 3j. When upon delivery it is determined by the customer that there is a problem with the product, the Company is obliged to replace this item with a new one within a short period of time. In the event of unconditional receipt of the item after 14 days from the date of receipt, it is considered that it was delivered in excellent external condition without any absolute defect and that it operates according to its specifications Returns of products at the expense of the COMPANY are made in the following 3 cases. In all cases in which other than the items sold are delivered, by type or quantity. In the event that upon delivery the item has a damaged packaging, completely or in most of its parts. C. In the event that it is determined that the item has a manufacturing defect (if this is confirmed by the authorized repairer who provides the guarantee of good operation) or a lack of quality, which quality has been previously agreed in writing with the COMPANY. In the event that they are not returned within 14 days, then the Company may not accept any return and replacement. Returns via mail, courier, bus, etc. are also not accepted.

The return of products at the COMPANY’s expense will be carried out either by delivery to its headquarters or through the courier company with which the Company collaborates after contacting the company. Before each return, it is recommended to first consult with the company by phone or email. 3 In the case of damaged packaging, the customer must not accept receipt of the product from the outset and request its replacement, after consultation with the COMPANY.

4, In cases of return at the company’s expense, the products must be returned in the condition in which they were received by the customer and at the agreed time. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right to replacement under this term is forfeited. 5, In all cases, the return of the product to be replaced must be made together with all the documents that accompanied the product (e.g. DAT, Retail Invoice, etc.) and its complete packaging (unless it is a defect that was discovered later after delivery and the packaging is not present or also except in the case of a product whose packaging was received by the distributors upon delivery of the item). The return of the products at the COMPANY’s expense will be carried out either by delivery to its headquarters or via a courier that the Company collaborates with. 6. In case of return of the products within 14 days based on the law LAW 2251/1994 (Government Gazette 191 A’/ November 16, 1994 as the case may be, a repair or replacement will be carried out, otherwise the transaction will be canceled if the customer legally rejects the two previous ones, so, provided that the products have been previously received and checked by the COMPANY, in case of cancellation of the transaction, the method of refunding the money to the customer will be done in consultation with him. 7. In case the product works properly but the customer wants to return it because he has regretted his purchase or for other reasons of his own, this can only be done within 14 days of the purchase of the LAW 2251/1994 (Government Gazette 191 A’/ November 16, 1994. In this case, the customer is responsible for the shipping costs product upon receipt as well as the costs of returning the product. In case the payment was made through a credit institution, then the corresponding commission is also withheld. In this case, the return of the product must be made via a courier company (at the customer’s expense – otherwise it will not be accepted). Returns via mail, transport companies, KTEL, etc. are also not accepted. 8, In case of returning the product beyond 14 days, the customer may, in consultation with the Company, return the product without being entitled to a refund, but the amount of his purchase can be offset against another future purchase. In this case, the return of the product or damage must be made via a COURIER company (at the customer’s expense – otherwise it will not be accepted). Returns via mail ELTA, TRANSPORT COMPANIES, KTEL, etc. are also not accepted.

9, In case the products are returned without the proof of purchase or with incomplete packaging, they are damaged or scratched, the Company has the right not to accept them and to return them to the customer. 10, In case of damage beyond 14 days from the day of receipt of the product, the customer is obliged to return the product at his own expense to the company using the shipping method mentioned in article 8. For all products that require repair, the company undertakes to send them at his own expense to its supplier who is usually in another state for repair. The repair time is likely to last from 15 to 45 days depending on the state where the supplier is located. 11, Under no circumstances can the customer demand replacement of the product and the only one who can judge this is the Company. The customer unconditionally accepts all the following Terms before proceeding with any order. 1. The customer is obliged upon receipt to check the products to confirm the absence of external, aesthetic defects. In the event that there are any, he is entitled to reject the receipt of the item and return it to the distributor, otherwise to report the existence of aesthetic defects within 24 hours from the date of receipt. RETURN OF PRODUCTS. The consumer has the right of withdrawal as provided for by law LAW 2251/1994 (Government Gazette 191 A / 16 November 1994) for distance contracts and sales. without stating the reasons and without any burden beyond those provided for in article 3θ paragraph 2 and article 3Ι. When upon delivery it is determined by the customer that there is a problem with the product, the Company is obliged to replace this item with a new one within a short period of time. In the event of unconditional receipt of the item after 14 days from the date of receipt, it is considered that it was delivered in excellent external condition without any absolute defect and that it operates according to its specifications Returns of products at the expense of the COMPANY are made in the following 3 cases. In all cases in which other than those sold are delivered, by type or quantity. In the event that upon delivery the item has a damaged packaging, completely or in most of its part. C. In the event that it is determined that the item has a manufacturing defect (provided this is confirmed by the authorized repairer who provides the guarantee of good operation) or a lack of quality, which quality has previously been agreed in writing with the COMPANY. If they are not returned within 14 days, then the Company may not accept any return and replacement. Returns are also not accepted via mail, courier, bus, etc. The return of products at the COMPANY’s expense will be made either by delivery to its headquarters or through the courier company with which the Company collaborates after contacting the company. Before any return, it is recommended to first contact the company by phone at 2311 470490 or by email at info@autolraders.gr 3 In the case of damaged packaging, the customer must not accept receipt of the product from the beginning and request its replacement, after consultation with the COMPANY.

3.. LIMITATION OF LIABILITY Auto Leaders guarantees timely notification of end consumers regarding their unavailability. Our online store is not responsible for any technical problems that may occur to users when attempting to access the website and during this and are related to the operation or compatibility of their own infrastructure with the use of the website. Auto Leaders also has no responsibility for acts or omissions of third parties and in particular unauthorized interventions by third parties in products and/or services and/or information available through it.

4. INTELLECTUAL PROPERTY RIGHTS The website www.autoleaders.gr is the official website and all the content of the websites, posted by our Company, including images, graphics, photographs, drawings, texts, videos, services provided and products, constitute the intellectual property of Auto Leaders and are protected under the relevant provisions of Greek law, European law and international conventions. The names, images, logos and distinctive features representing Auto Leaders and/or its online store and/or third parties contracted with them as well as their products or services, are exclusive trademarks and distinctive features of Auto Leaders and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.

5. USER OBLIGATIONS Users of the www.autoleaders.gr websites agree that they will not use them and our Company’s online store to send, publish, send by e-mail or transmit in other ways any Content that is unlawful, harmful, threatening, offensive, harassing, defamatory, vulgar, obscene, libelous, constitutes a violation of another’s privacy, shows empathy, or expresses racial, national or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with the law or contractual or managerial relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or impede the operation of any computer software or hardware, intentionally or unintentionally violates applicable Greek and EU legislation and its provisions, may harass third parties in any way and any content is used to collect or store users’ personal data.

6. SECURITY Auto Leaders recognizes the importance of the security of your Personal Data and your electronic transactions and takes all necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information related to your personal data and your transactions are safe and confidential. The security of our Online Store is achieved by the following methods: Customer Identification There are two codes used to identify you: the Login Code (e-mail or username) and the Personal Secret Security Code (password), which each time you enter them provide you with absolutely secure access to your personal data. You are given the opportunity to change your Personal Secret Security Code (password) and your electronic mail address (e-mail) as often as you wish. The only one who has access to your information is you through the above codes and you are solely responsible for maintaining its confidentiality and concealing it from third parties. In case of loss or leakage, you must notify us immediately, otherwise the Auto Laders online store is not responsible for the use of the secret code by an unauthorized person. We recommend that you, for security reasons, change your password at regular intervals and avoid using the same and easily detectable codes (e.g. date of birth). We also recommend that you use not only letters and numbers but also symbols and create a password. Ensuring the Confidentiality of the Transfer of Your Personal Data To ensure the confidentiality of the transfer of data, we use the SSL-128bit encryption protocol. Automatic Logout If there is no activity, you are automatically logged out of the members’ area of our online store. Controlled Access (firewall) Access to Autoleaders systems (servers) is controlled by a firewall, which allows the use of specific services by customers/users while prohibiting access to systems and databases with confidential company data and information. Encryption The Auto Leaders system first decrypts the information it receives using the same key (which is predetermined when you start connecting to the service) and then processes it. Wherever you enter personal data on the site (password, addresses, telephone numbers, credit cards, etc.) there is 128-bit SSL encryption. Encryption is essentially a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key. When ordering and provided that the user/customer has logged in with his/her username and personal password to the Auto Leaders online store, all communication between your computer and the Auto Leaders systems is first encrypted using a 128-bit key and then sent to the system. The Auto Leaders system first decrypts the information it receives using the same key (which is predetermined when you start connecting to the service) and then processes it. Auto Leaders systems send you information following the same encryption process. Transaction Confidentiality Maintaining confidentiality is self-evident. The same basic principles that govern classic transactions also apply in the case of e-commerce. All information transmitted by the user/member to Auto Leaders is confidential and Auto Leaders has taken all necessary measures to ensure that it is used only to the extent that this is deemed necessary in the context of the services provided. Some of the measures that have been taken are the following: Only authorized employees have access to your transaction information and only whenever this is necessary, e.g. to process your requests. Auto Leaders does not disclose the details of customers and their transactions, unless it has written authorization from you or this is imposed by a court decision or decision of another public authority. In the event that Auto Leaders uses third parties to support its systems, it ensures that confidentiality is ensured. You can request any information held about you as well as its correction in case you can document the existence of an error. For your own safety, you should also treat all information provided through the service as confidential and private and not disclose it to third parties.

7. PURCHASE OF PRODUCTS “Auto Leaders” makes every effort to provide high quality services. However, cases of errors in prices and secondary product features cannot be ruled out and it cannot be guaranteed that there will be no website downtime or “human” errors when updating/indicating the price of a product. For the safety and efficiency of your purchases, we invite you to contact the Customer Service Department at 2311470490 or via the website’s email form before proceeding with your order. After placing your order, you will receive an automated email that will include the details of your order. From this point on, the contract between us is concluded. Order processing: When your order has been received by a partner of our company who checks it for correctness. Picking status: Your order is in the process of collecting products in our warehouse. Invoicing: The products of the order have been collected and have been dispatched for shipment to your location. Canceled: Your order has been canceled following your request or inability to contact you for confirmation. In the event that any pending issues arise with your order, you will be sent a corresponding e-mail and/or sms. Alternatively, we will contact you at the telephone numbers you have provided us with when registering or placing the order on our site. You must keep the e-mails we send you throughout the duration of our transaction. It is your obligation, in the event that you do not receive the relevant e-mails, in accordance with the general terms and conditions governing our transactions, to inform us without delay. We will ship your products as soon as possible.

*For sales outside Greece, returns are made exclusively and only at the customer’s expense.